We are proud to announce that after a rigorous external audit process we have achieved ISO 9001:2015 Quality Management Systems (QMS) certification. The audits were carried out by British Standards Institute (BSI), who interrogated our QMS to ensure that our processes met the required standard.
The audit process involved staff at all levels of the business, from Managing Director through to frontline staff. BSI assessed our policies and procedures to ensure they were properly implemented and being followed. They looked at our management systems, quality objectives and customer feedback which are key elements of the standard.
We were able to demonstrate:
We are committed to promoting continuous improvement and customer satisfaction which is a key factor in maintaining our values and company ethos.
Kevin Savage, Managing Director:
‘I am extremely proud that we have been awarded this nationally recognised certification, especially during these difficult and unprecedented times. It demonstrates the dedication and professionalism of all our staff as they continue to provide high quality services to our customers. Thank you to everyone involved in achieving this first-class result”